Right of withdrawal

The right

You have the right to withdraw from this contract within 14 days without giving any reason. This is a statutory right (direito de livre resolução) and it costs nothing to exercise beyond the cost of sending the goods back.

It sits alongside, and does not replace, the legal guarantee of 3 years that applies if a pair turns out to be faulty. See the guarantee page.

How long you have

The period runs for 14 days from the day you, or someone you nominated other than the carrier, takes physical possession of the goods. Where an order arrives in more than one parcel, it runs from the day you receive the last item.

To meet the deadline it is enough that you send your decision to withdraw before the 14 days are up. You then have a further 14 days to send the goods back.

If we failed to tell you about this right, the period is extended by up to twelve months from the end of the original 14 days.

How to withdraw

1. Tell us, in an unambiguous statement, that you are withdrawing. Email support@caljofrecalcado.baby is the simplest way. You may use the model form at the foot of this page, but you do not have to.
2. Include your order reference, or the name and address the order was placed under.
3. We reply with a return reference and the return address the same or the next working day.
4. Send the goods back within 14 days of telling us.

You may also write to us by post at CALJOFRE - FABRICA DE CALÇADO LDA, Rua 25 de Abril n.º 124, 4650-128 Idães, Felgueiras, Portugal, or call +351 255331566. A phone call is fine as notice, but please follow it with an email so there is a record of the date.

The condition the goods must be in

You may handle and inspect the goods as you would in a shop. For footwear that means one thing in practice:

Try them on carpet indoors. A hard indoor floor scuffs a new sole, and an outdoor surface marks it permanently.

• A pair returned with outdoor wear on the sole has been used beyond what is needed to establish its nature, characteristics and functioning. We may reduce the refund to reflect the diminished value, or decline the return.
• Please return the pair with its box, its dust bag and the labels attached. A missing box is not by itself a reason to refuse a refund, but it does reduce the value we can recover.
• Insoles, heel grips and care products should be unopened. Once an adhesive heel grip has been applied it cannot be resold.

None of this affects your rights if the pair is faulty. A defect is a guarantee matter, not a withdrawal matter, and the condition rules above do not apply to it.

Sending them back

You bear the direct cost of returning the goods unless we tell you otherwise in writing, or unless the return is because the item is faulty or was not what you ordered — in which case we cover it.

Use a tracked service. Until the parcel reaches us it is your risk, and tracking is the only practical way to show it was sent. Keep the receipt until the refund lands.

Full addresses, carriers and timings are on shipping and returns.

How you are refunded

We refund everything we received from you, including the standard outbound delivery charge. Where you chose a delivery service more expensive than our standard one, we refund the standard rate rather than the premium you paid for speed.

We refund without undue delay, and in any case within 14 days of the day we are told of your decision. We may hold the refund until we have the goods back, or until you show they have been sent, whichever comes first.

The refund is made by the same means you used to pay, unless you agree otherwise. It costs you nothing.

Where the right does not apply

The statutory exceptions to withdrawal are narrow. Of them, only one is capable of arising here: goods made to your specification or clearly personalised.

We sell finished shoes in stock sizes and we do not personalise them, so in practice every item on this site carries the full withdrawal right. The sizing help we offer is a suggestion about which stock size to buy; it does not make the resulting pair a made-to-order item, and it does not remove your right to withdraw.

Model withdrawal form

Complete and return this form only if you wish to withdraw. You may also simply write to us in your own words.